Following
on from last month’s Team Brief, we asked you to complete a survey on our new community
engagement platform – Bang the Table. In order to give you the
experience of using the platform for yourselves, we set up a staff demo page so
you could see the site and tell us about some of the work you’ve been doing, or
might have in planning!
Thank you to those of you who took the time to do this,
here is what your responses told us:
Almost 70% of you said that you have been involved in
work to support consumer or community consultation in the past 12 months. For 2
in 3 of these staff members, information from consultation activities informs
your work, whilst almost half (46%) of these people design, plan and organise
consumer consultation activities.
When asked to what extent you feel ‘connected to’ the
outcome or findings of any consultation
you have had a role in, almost 42% said ‘very’ and just over 37% of responses
were ‘neutral’. See the results below:
Looking forward, almost
35% of you will be involved in designing, planning or organising consumer consultation
activities in the next 6 months.
Whist 2 in 3 of these people are thinking about using a focus group/s or survey
for the consultation, other approaches mentioned include interview/s or
evaluation panels.
We asked how you
anticipate recruiting consumers for planned consultation/s. More than half of
you said ‘by personal invitation’ or ‘through service provider links’, the next
most popular response being ‘word of mouth’.
Of the staff members
who will be involved in planning consumer consultation activities in the next 6
months, half of you said you are ‘extremely likely’ to want to use an online
engagement tool.
We then asked you
what the focus of future consumer consultation may be (what you hope to find
out). Some key comments included:
- ‘input into design of new service model’
- ‘best approach to improving health literacy and
providing empowerment’
- ‘how to involve consumers in the design of
innovative projects’
- ‘patient experience and satisfaction’
- ‘how people manage their journey through the
health system across the border and back.’
We also asked you to
use one word to describe how you were feeling, and it seems like we may have
caught some of you at a busy time! Your responses are summarised below:
For those of you who had a good look around the
site and responded to the quick poll, your preferred super power was …
TELEPORTATION!
Next Steps
If you would like to know more about using this tool
for a specific project, please contact Kristine Laird or Jo Risk.